I am here to help make your online art purchasing experience a total success! If you cannot find the answers to any questions you may have below, please contact me through the website and it will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible. I look forward to working with you to bring quality artwork into your home and working environment.

Do you do commission work?

Yes! I welcome working with customers to create unique and creative work that is specific to your needs. Please contact me via the website, sherrie@sherrierobbinsart.com to discuss any ideas you have regarding commission works. A non-refundable deposit is required, but if you are not totally satisfied with the completed work, a full refund minus the deposit will be issued. Your satisfaction is my goal.

Can I pickup my artwork from your studio?

You may make an appointment to pick up your artwork if you live near Littleton, CO.

Do you teach or mentor students.  

I teach and mentor 1 - 2 students privately. We can discuss what you would like to learn, develop a plan and discuss a budget. I highly recommend this if you are interested in learning about encaustic painting and have never used this painting medium. I also teach natural dyeing for fiber artist.

Do you donate to charities for fund raising events?  

Please send a letter of request for your charity event. I usually only pick one or two charities a year to work with and do this at the beginning of each year.

How do you care for an encaustic painting?

Like all fine art encaustic painting and textile artworks should be kept out of direct sunlight. Encaustic paintings should be buffed with a soft cotton fabric like a t-shirt if the wax gets dull looking. The sides of all of my paintings have been painted with 3. 4. 5. 6. an acrylic based paint or have been varnished. They can be wiped with a damp cloth.

All textile work is non-washable. You can gently wipe them with a clean, soft cloth or clean paint brush to remove dust. You can also frame them in a shadow box style frame behind glass to protect them from getting dirty.

Do you issue Certificates of Authenticity?

All works of art come with care instructions, Certificates of Authenticity, and a photo of the work and paid invoices for insurance purposes.

Will my artwork be ready to hang?  

All original paintings come ready to hang. The proper hangers will be included for the weight of the paintings along with instructions.

All textile artwork will also be ready to hang with instructions.

How do I use the Live Image Preview?  

The Live Preview tool (augmented reality) on my site allows you to use your phone or tablet to see how my art will look on your walls. There's no app to install, you will need to use a mobile device with a current browser. Pull up my website on your mobile device and navigate to the image you're interested in previewing, and click on the "Live Preview" button. My website will launch your camera from within your internet browser and superimpose the artwork onto whatever you have your phone pointed at. It's best to stand 10-12 feet from the wall where you want to see the art, and face it straight on. You can change the artwork's position just by moving the phone, and you can choose sizes with the pull down menu at the bottom of the screen.

How long will it take for my artwork to arrive?

See the notice below for exceptions to this, but for a standard order placed through this site, allow a week to 10 days for production and one week for shipping. Keep weekends and holidays in mind too.
 


My print provider prides themselves on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however they are not guaranteed. Some items, like really large artwork, may take longer in production.

What's your site's privacy policy?

I promise to protect your personal information, not sell it or give it to anyone outside the art and print production and delivery process. I will not hold on to your data for longer than I need to to process your order.

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

• Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
• Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS All shipping is from the US and Canada and foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their artwork. Artwork shipped within the US is free. When shipping to other countries clients will need to contact me through the website to determine shipping fees.

All works of art are insured and will be shipped with FedEX or UPS. Tracking numbers will be supplied for every shipment. Each work of art is shipped separately even if multiple paintings are ordered, with the exception of small packages, if requested. However, shipping is based upon weather conditions and maybe delayed if you are purchasing an original encaustic painting.

Shipping from the US to Canada and Abroad: All shipping is from the US and all Canada and foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.

Shipping Fees: All shipping fees are pre-calculated for Canada and U.S. All other countries will need to contact me directly through the website to arrange shipping fees. All foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

• We do not accept returns; all sales are FINAL.
• We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
• If your prints arrive damaged, please keep all packaging and contact info@sherrierobbinsart.com with your order number for further instructions.

For Originals:
30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, Return shipping cost at customer’s expense; customer must insure the artwork for return.

If your painting arrives and the box is damaged, please contact me immediately via the website to let me know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the work has been damaged (hopefully it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork. NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All of my original artworks are insured for transportation.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact info@sherrierobbinsart.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email info@sherrierobbinsart.com 

WHO TO CONTACT?  

You can reach out at any time by email at info@sherrierobbinsart.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

Instagram (coming soon)

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